How to Kill a Product Gracefully

  • 2016-04-12
  • Fast Co Design

This week, the home automation company Nest announced that it would disable the Revolv smart home platform, because it no longer fits with the company's product line. So as of May 15, if you own a Revolv—which lets you control various smart home devices through a central hub—it will simply go to sleep, never to run again. And users are pissed. One customer likened the gadget to a tub of hummus.

But sooner or later, every product dies. So what should the tech industry do differently when these Internet of Things things, released with the flash-in-the-pan fervor of any other technology, reach the end of life? What do we do about connected products when they’re no longer profitable or feasible to sustain?

Talking to IoT design experts, we found ideas that really aren’t so difficult to implement—but the Valley may need government regulation before it learns real customer service.