From David Talbot in Technology Review:
University industrial design programs are usually cloistered in schools of art or architecture, and students in such programs are rarely required to study science or technology. That bothers Don Norman, former head of research at Apple and an advocate of user-friendly design. Having traditional design skills—in traditional artistic pursuits like drawing and modeling—isn’t enough, he says, because the creators of good products and services also must have a working knowledge of everything from the technical underpinnings of microprocessors and programming to the policy aspects of information security.
Norman, 75, is the author of The Design of Everyday Things; his latest book is Living with Complexity. He consults through a firm he cofounded,the Nielsen Norman Group, sits on the board of trustees of the Institute of Design in Chicago, is finishing a teaching engagement at the Korean Advanced Institute of Science and Technology, and was just elected to the National Academy of Engineering. He spoke with David Talbot, Technology Review‘s chief correspondent.
Norman’s own career follows a path somewhat at variance with what he advocates in this article in that he was once an excellent specialist. Over time he has also made himself an excellent generalist.
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From John Seabrook in The New Yorker:
From Edward Tufte, as told to Jimmy Guterman in the MITSloan Management Review:
From John Markoff in the New York Times: